1. Refunds Policy:

a. Superpaws is committed to providing you with quality products and services. If you are not satisfied with your purchase, you may be eligible for a refund subject to the terms and conditions outlined below.

b. Refunds will be issued in the original form of payment or, in some cases, as store credit, as determined by Superpaws.

c. Refunds will generally be processed within one week from the date of the approved refund request. Please allow additional time for your financial institution to process the refund.

d. Shipping and handling charges are generally non-refundable unless the return is due to an error on our part.

2. Cancellations:

a. If you wish to cancel an order, please contact our customer support team as soon as possible. We will make every effort to accommodate your cancellation request if the order has not been processed for shipping.

b. Once an order has been processed for shipping, it cannot be canceled. You may return the items for a refund in accordance with our Refunds Policy.

3. Eligibility for Refunds:

a. To be eligible for a refund, items must be returned in their original condition, unopened, unused, and with all original packaging and tags.

b. Certain items, such as personalized or perishable goods, may not be eligible for a refund. Please refer to the specific product details for information about eligibility.

4. Return Process:

a. To initiate a return for a refund, please contact our customer support team to obtain a Return Authorization (RA) number.

b. Include the RA number with your returned items to ensure proper processing.

c. Customers are responsible for the cost of return shipping unless the return is due to an error on our part.

5. Damaged or Defective Items:

a. If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the order. We will provide instructions for returning the item and offer a replacement or refund.

6. Contact Us:

If you have any questions or concerns about our Refunds and Cancellations Policy, please contact us.

By making a purchase on the Superpaws.in, you agree to comply with and be bound by these Refunds and Cancellations terms and conditions.