At Superpaws Private Limited, we are committed to providing you with a seamless and convenient shopping experience. Please take a moment to review our shipping policy to understand how we handle shipping, delivery, returns, and more.

Free Shipping Offer We’re thrilled to offer FREE shipping on all orders amounting to Rs. 349/- or more to nearly every corner of India. For orders below Rs. 349/-, we provide a Standard shipping option for a flat fee of Rs. 70/-. We also offer hassle-free returns for all orders.

Varied Shipping Charges for Orders Below Rs. 349/- For orders below Rs. 349/-, shipping charges may vary based on your location. However, for orders exceeding Rs. 349/-, we proudly provide free shipping to all destinations across India.

Non-Refundable Shipping Charges Please note that shipping charges for orders below Rs. 349/- are non-refundable in case you choose to return or cancel your product or order.

Prompt Shipping  We aim for quick turnaround times. Orders received by 12 PM are shipped on the same business day, while orders received after 12 PM are dispatched on the following business day.

Shipping Timeline Our standard shipping window for order processing is 24 – 48 hours as mentioned above. We ship orders on all days except Sundays and National Holidays. Upon shipping, you’ll receive a notification email containing tracking information and a link to track your package online. If you do not receive this email within 48 hours of placing your order, please check your spam folder. Sometimes, tracking information may take up to an additional 24 hours to appear online. Kindly be patient until your package is processed and updated by the courier company.

Reputed Courier Services Superpaws Private Limited exclusively partners with reputable courier services to ensure efficient and reliable delivery.

Estimated Delivery Time Once your order has been shipped, you can expect delivery within 3 to 4 business days (excluding Sundays and holidays). For remote locations, delivery may take 5-7 days, depending on the distance.

Order Cancellation and Refunds If an order has not been shipped within 48 hours of placement, it can be canceled, and the refunded amount will be credited to your account within 7-9 working days.

Damaged or Tampered Orders If you receive an order that has been tampered with or damaged during transit, please notify us on the same day of receipt. You can reach us here. We will promptly cancel or refund your order, and the amount will be reflected in your account within 7-9 working days.

Incorrect Items If you receive items different from what you ordered, please inform us immediately via You can reach us here. We will swiftly send you the correct items.

Returns and Cancellations Items returned or canceled without proper reason will be addressed by Superpaws Private Limited on a case-by-case basis, at our sole discretion.

Unforeseen Delays While we strive for a hassle-free customer experience, unforeseen logistical challenges beyond our control may occasionally lead to delivery delays. Superpaws Private Limited is not liable for such delays and kindly requests your cooperation as we continually strive to provide the best possible customer experience. Additionally, we reserve the right to cancel orders at our sole discretion in cases where the courier company experiences longer-than-usual delivery times or if the shipment becomes physically untraceable during transit, or for any other exceptional circumstances. In such cases, the refunded amount will be credited to the customer.

For more information or assistance, please visit our website at https://superpaws.in/ or You can reach us here.